faq

Common      Questions

How do I decide which plans fit my business needs?

Start by creating a list of what task you would like to outsource, then figure out how many hours it will take to complete those task. Then you should have an idea of which package suits you.

What if I don't like to assistant I am assigned?

If for any reason you wish to switch to a different assistant please contact info@infiniteassistance.com

How do I track how many hours I've used?

At the end of every week you will receive an updated time sheet.

Do my hours roll over?

Yes, but only for the first 3 months

What if I need fewer hours than offered in the plan?

Schedule a call with us to discuss your needs. We can create a custom plan just for you.

What if I need more hours than offered?

You can purchase more hours or we can design a custom plan that meets your needs.

What if I don't want to sign a contract?

We require a contract before any services can be provided. This is for the protection of both parties.

Is there a setup fee?
No, your monthly fee is the only charge.

Will my VA work on holidays?
Infinite Assistance does observe major U.S. holidays on the behalf of our assistants BUT not all do an if an assistant is available you are welcome to work with them. Holidays include

  • New Year's Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

 


Transactions

What types of payment do you accept?

Visa, MasterCard, American Express, Discover and JCB, . The following card types are accepted:

We accept

  • Master card
  • Visa
  • American Express
  • Discover

These may be in the form of personal or corporate credit cards, debit even prepaid cards.

Can I mail in a check?

Sorry, but we do not accept them at this time.

Can I Write your services off as business expense?

Yes, but always check with an accountant or tax preparer. We do not provide accounting or tax advice.

Why am I being charged taxes?

The state of Texas is required to collect taxes on the services we provide.

Why do I have to pay a deposit?

Deposits are only required with certain payment schedules.

What if I am not satisfied with my services ?

We strive to provide the highest quality service. If you feel that our services were not satisfactory, pleas contact us at info@infiniteassiatnce.com.

Can I cancel at any time?

Yes email support prior to your next billing cycle and we'll take care of your request. We are sorry that we can not offer refunds for unused time.

Features

What are client portals and why should I use them?

A client portal is a secure private workspace where the clients, and assistants can communicate what needs to be done. There clients can share files, view and pay invoices, keep track of assignments using task management tools and much more.

If my plan does not include a client portal how can I go about obtaining one?

You can add it to your package at an additional cost